Privacy

Noveaessential operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). noveaessential is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase or any other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood this Privacy Policy, including how we collect, use, and disclose your information.

Personal Data We Collect or Process

When we use the term "personal data", we refer to information that identifies or can reasonably be linked to you or another individual. Personal data does not include anonymized or de-identified information that cannot identify you.

Depending on your interaction with the Services, your location, and applicable laws, we may collect or process the following categories of personal data:

  • Contact details including name, address, billing address, shipping address, phone number, and email address

  • Financial data including credit/debit card numbers, payment details, transaction details, and payment confirmations

  • Account data including username, password, security questions, preferences, and settings

  • Transaction data including items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled

  • Communications including any information you provide when contacting customer support

  • Device information including browser, IP address, device identifiers, and network data

  • Usage data including how and when you interact with our Services

Sources of Personal Data

We may collect personal data from:

  • You directly (e.g., when creating an account, placing an order, or contacting us)

  • Automatically through the Services (e.g., via cookies and similar technologies)

  • Service providers acting on our behalf

  • Partners or third parties

How We Use Your Personal Data

We use your personal data for the following purposes:

Providing and improving Services

To process orders, payments, shipping, returns, manage accounts, and personalize your experience.

Marketing and advertising

To send promotional communications and show relevant ads based on your activity.

Security and fraud prevention

To protect accounts, detect fraud, and ensure safe transactions.

Customer support

To respond to inquiries and maintain communication with you.

Legal obligations

To comply with laws, enforce our terms, and handle disputes.

How We Share Personal Data

We may share your personal data:

  • With Shopify and service providers (payments, shipping, analytics, support)

  • With marketing and business partners

  • When required by law or legal processes

  • Within our corporate group

  • During business transactions (e.g., merger or sale)

Relationship with Shopify

Our Services are powered by Shopify, which processes your data to provide and improve the Services. Your data may be transferred to and processed in countries outside your own.

Shopify may also use your data to provide advanced features and analytics across multiple merchants.

For more information, please refer to Shopify’s privacy policy: https://privacy.shopify.com

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their content, privacy practices, or security.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal data from minors.

Data Security and Retention

We implement security measures, but no system is completely secure. Data retention depends on legal and operational needs.

Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Request deletion

  • Request correction

  • Request data portability

  • Opt-out of marketing communications

If you are in the UK or EEA, you may also have:

  • The right to object or restrict processing

  • The right to withdraw consent

Complaints

You may contact us or your local data protection authority if you have concerns.

International Transfers

Your data may be transferred outside your country. We rely on legal safeguards such as standard contractual clauses where required.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

Contact

If you have questions or wish to exercise your rights, contact us:

Email: noveaessential@outlook.com
We act as the data controller under applicable data protection laws.